{"id":3426,"date":"2017-04-12T02:49:15","date_gmt":"2017-04-12T02:49:15","guid":{"rendered":"http:\/\/krafttg.wpengine.com\/?page_id=198"},"modified":"2020-05-05T07:26:40","modified_gmt":"2020-05-05T12:26:40","slug":"support-process","status":"publish","type":"page","link":"https:\/\/www.kraftgrp.com\/support-process\/","title":{"rendered":"Support Process"},"content":{"rendered":"

Here is the process that we follow to resolve your service ticket.<\/h4>\n

As mentioned above please email us at {email} and several things happen:<\/p>\n

    \n
  1. AUTOMATIC ACKNOWLEDGMENT<\/strong> – You get an automatic acknowledgment that your request has been received and logged.<\/li>\n
  2. EMAIL RESPONSE<\/strong> – You will receive an email directly from a resource as they begin working your request, followed by a phone call to discuss.<\/li>\n
  3. NEW SERVICE TICKET<\/strong> – A new service ticket is generated with a ticket number that can be used to track your request via the Customer Portal.<\/li>\n
  4. AUTOMATIC UPDATES<\/strong> – The system automatically updates you on the progress or status of the work according to the workflow rules we have set up.<\/li>\n
  5. TICKET PROCESSING<\/strong> – Once the ticket has been created we then process it to evaluate the best resource to handle the question or issue.<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"

    Here is the process that we follow to resolve your service ticket. As mentioned above please email us at {email} and several things happen: AUTOMATIC ACKNOWLEDGMENT – You get an automatic acknowledgment that your request has been received and logged. EMAIL RESPONSE – You will receive an email directly from a resource as they begin working your request, followed by a phone call to discuss. NEW SERVICE TICKET – A new service ticket is generated with a ticket number that […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","_mbp_gutenberg_autopost":false,"footnotes":""},"class_list":["post-3426","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nSupport Process – KTG<\/title>\n<meta name=\"description\" content=\"Click Here to learn more \ud83c\udf1f Support Process - Since 1992 - Nashville's Top IT Services Company\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.kraftgrp.com\/support-process\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support Process\" \/>\n<meta property=\"og:description\" content=\"Click Here to learn more \ud83c\udf1f Support Process - 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